Wilson Bird
Returns & Exchanges
If something is not right with your Wilson Bird order, contact us and we will help you with a return or exchange. Items must meet the conditions below before they can be accepted.
Return eligibility
Items should be returned in their original condition, unworn, unwashed, and with the original tags and packaging intact.
Before returning
Contact Wilson Bird before sending any item back. Please share your order number and the reason for the return so we can guide you through the correct process.
Wrong or damaged item
If you receive the wrong item, wrong size, or a product with a manufacturing issue, contact us as soon as possible and include clear photos where applicable.
Return inspection
Every returned item is inspected after it reaches us. Approval depends on the item meeting our return conditions and matching the information provided with your request.
Refunds & exchanges
Once a return is approved, we will confirm the available resolution with you. This may include an exchange or refund, depending on the order and the reason for return.
Items we cannot accept
We may not accept items that have been worn, washed, altered, damaged after delivery, or returned without their original tags and packaging.
Need help with a return?
Contact us with your order number and a short description of the issue. Our team will guide you through the next steps.
